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Payment, Cancellation and Refund Policy

Looking Forward to Serving You

Payment is due at the time you place your order. All cake orders under $150 are prepaid in full. Cake orders $150 and over require a deposit of at least 50 percent, with the rest due at the time of pickup or delivery. Phone orders are required to pay with a credit card over the phone. If ordering a cake and picking up yourself, you are responsible for picking up your order.

No refunds on orders placed within 72 hours. We reserve the right to charge the customer's credit card for the full amount of the order in the event that the order is canceled less than 72 hours in advance. If more than 72 hours notice is given, the customer is responsible for all costs which may be incurred prior to cancellation including setup charges.

Let's talk about it. Our special-order cakes are designed to give your afternoon or evening of celebration that extra special touch. For birthdays, anniversaries or "just because." The simplest way of solving any problem that might occur is to talk to someone about it. Our pledge to you is that we will efficiently and courteously deal with all types of problems. So don't hesitate to speak to our staff if something is troubling you. We'd like to know about anything which affects the relationship you have with us. Any problems will be resolved immediately.

Frequently, complaints are simple cases of confusion or misunderstanding which can be sorted out to everybody's satisfaction very quickly. However, not all complaints can be dealt with quickly. We will advise you if are unable to resolve your complaint by the next business day. Our aim is to have your complaint resolved within 3 days, although in more complex cases we may need up to ten days. We pledge to offer the utmost in professional courtesy maintaining the highest standard of excellence and to guarantee your satisfaction. Email Us. Home.

Tiramisu, All-Italian Ingredients

"You guys really came through for us this weekend. We knew that the fantasy cake we wanted for our anniversary was hard to make in the time remaining after our other plans fell through. But you showed such incredible willingness to go the extra mile to take care of our special cake order. Thank you." – Jon & Stacey M. Creative Anniversary Cake, Chicago, IL

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